Digital Utility

The utility sector is going through a dramatic change to fit within the connected digital environment. With heightened customer expectations, ever-increasing customer touchpoints, and the advent of new data management technologies, utilities have been forced to enhance their digital capabilities to stay relevant, whether it be through front-end features such as mobile apps or self-servicing tools for customers and staff; or back-end big data analytics platforms.

This stream focuses on the rise of smart energy and water companies who serve as both industry disruptors and partners. We help utilities face the challenge of clearly defining a roadmap for both cultural and structural-level transformation which are complex and intertwined with critical concerns around fragmented IT infrastructure, regulatory approval, and highly sensitive data security. We show utility executives how to prioritize the right digital strategy and leverage effective digital tools. We target the Digital Utility sector in 2 streams which go across 2 days of the Expo and feature 40 expert speakers.

Key things you will learn from Digital Utility stream:

  • How to create business models that use digital technology both as an enabler and a driver of change to renew and transform the current utility business while growing new businesses.

  • How to prioritize the right digital strategy and leverage effective digital tools.

This is for professionals in:

Digital Transformation Management: C-Suite; Analytics Infrastructure; Enterprise Architecture; Information Systems; Customer Strategy; Customer Insights; Customer Experience; Billing & CRM; Digital Strategy; Social Media; Digital Marketing; Customer Engagement; Stakeholder Management; ICT Asset Management; Smart Metering; Digital Transformation; Business Transformation; Digital Solutions; Innovation;  Business Intelligence; Customer Technology; 

Technology Developers: System Integrators; System Testers; Digital Strategy; Cloud Services; Mobile Payments; Customer Information Systems; Self Service Portals; Customer Engagement Platforms; Connected Home; IoT Networks

Policy Influencers: Electricity Regulators; Energy Agency & Industry Initiatives Program Managers; Research Institutions; Customer Engagement Consulting Services; & Customer Experience-Digital Marketing Associations 

Investors: Financiers; Project Developers; Accelerators; Utility JV Partners; Smart Energy Funds; Assistance Schemes

See the all streams programme overview

Digital Utility stream is free to attend. Register your free visitor pass here.

Interested to sponsor/exhibit or speak in this stream? Contact:


Conference & Speaking Opportunities:

Roderic McLauchlan
Phone: +65 6590 3970

Sponsorship Opportunities:
Big Data, Analytics and Customer Service/Billing and CRM, 
Asset Management, Demand Response

Kelly Lim
Phone: +65 6590 3970

Media, Press & Association Opportunities:

Khairunnisa Abd-llah
Phone: +65 6590 3970

Register your free visitor pass!